{"id":15746,"date":"2023-02-15T17:01:48","date_gmt":"2023-02-15T17:01:48","guid":{"rendered":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/\/?page_id=15746"},"modified":"2026-08-26T23:30:31","modified_gmt":"2026-08-26T23:30:31","slug":"libro-de-reclamaciones-y-quejas","status":"publish","type":"page","link":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/libro-de-reclamaciones-y-quejas\/","title":{"rendered":"Libro de Reclamaciones y Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15746\" class=\"elementor elementor-15746\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f4824a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"0f4824a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a02e75f\" data-id=\"a02e75f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d66aa elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"45d66aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dbc6ad0\" data-id=\"dbc6ad0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d6e88b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7d6e88b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54d4bed\" data-id=\"54d4bed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1a7373 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"b1a7373\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42980a4\" data-id=\"42980a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ed283b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"4ed283b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-495a497\" data-id=\"495a497\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ed4bcc elementor-widget elementor-widget-html\" data-id=\"5ed4bcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.aviso-libro{\r\n    max-width:900px;\r\n    margin:30px auto;\r\n    padding:25px 30px;\r\n    border-left:6px solid #1f497d;\r\n    background:#f8fafc;\r\n    border-radius:8px;\r\n    box-shadow:0 2px 8px rgba(0,0,0,.08);\r\n    font-family:Arial, Helvetica, sans-serif;\r\n    color:#333;\r\n    line-height:1.8;\r\n}\r\n\r\n.aviso-libro h2{\r\n    margin:0 0 18px;\r\n    color:#1f497d;\r\n    font-size:28px;\r\n    text-align:center;\r\n}\r\n\r\n.aviso-libro p{\r\n    margin:0 0 15px;\r\n    text-align:justify;\r\n    font-size:16px;\r\n}\r\n\r\n.aviso-libro .direccion{\r\n    background:#eef4ff;\r\n    border:1px solid #d6e2f5;\r\n    padding:15px;\r\n    border-radius:6px;\r\n    margin:20px 0;\r\n}\r\n\r\n.aviso-libro .direccion strong{\r\n    color:#1f497d;\r\n}\r\n\r\n.aviso-libro .mensaje-final{\r\n    margin-top:20px;\r\n    text-align:center;\r\n    font-weight:600;\r\n    color:#1f497d;\r\n    font-size:17px;\r\n}\r\n<\/style>\r\n\r\n<div class=\"aviso-libro\">\r\n\r\n    <h2>Libro de Reclamaciones<\/h2>\r\n\r\n    <p>\r\n        Nos complace informar a nuestros visitantes, estudiantes y p\u00fablico en general que el\r\n        <strong>Libro de Reclamaciones<\/strong> se encuentra disponible en formato f\u00edsico en nuestras\r\n        instalaciones, conforme a la normativa vigente.\r\n    <\/p>\r\n\r\n    <p>\r\n        Valoramos sus opiniones, sugerencias, consultas y reclamos, ya que constituyen una valiosa\r\n        oportunidad para fortalecer nuestros procesos y brindar un servicio educativo de calidad,\r\n        basado en la mejora continua y la atenci\u00f3n oportuna.\r\n    <\/p>\r\n\r\n    <div class=\"direccion\">\r\n        <strong>Direcci\u00f3n del Instituto:<\/strong><br>\r\n        Secci\u00f3n A Jr. Callao N\u00b0 259-263, Piura.\r\n    <\/div>\r\n\r\n    <p>\r\n        Nuestro equipo estar\u00e1 gustoso de atenderle y recibir sus aportes en un ambiente de respeto,\r\n        transparencia y compromiso institucional.\r\n    <\/p>\r\n\r\n    <div class=\"mensaje-final\">\r\n        Agradecemos su confianza y esperamos poder atenderle cordialmente.\r\n    <\/div>\r\n\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7845f0b elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"7845f0b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7b6750\" data-id=\"f7b6750\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc40b47 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"bc40b47\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a5f6dd\" data-id=\"0a5f6dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones y Quejas (1) Reclamo:\u00a0Disconformidad relacionada a los productos o servicios. (2) Queja:\u00a0Disconformidad no relacionada a los productos o servicios; o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico. *La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. *El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, el cual es improrrogable. Libro de Reclamaciones Nos complace informar a nuestros visitantes, estudiantes y p\u00fablico en general que el Libro de Reclamaciones se encuentra disponible en formato f\u00edsico en nuestras instalaciones, conforme a la normativa vigente. Valoramos sus opiniones, sugerencias, consultas y reclamos, ya que constituyen una valiosa oportunidad para fortalecer nuestros procesos y brindar un servicio educativo de calidad, basado en la mejora continua y la atenci\u00f3n oportuna. Direcci\u00f3n del Instituto: Secci\u00f3n A Jr. Callao N\u00b0 259-263, Piura. Nuestro equipo estar\u00e1 gustoso de atenderle y recibir sus aportes en un ambiente de respeto, transparencia y compromiso institucional. Agradecemos su confianza y esperamos poder atenderle cordialmente.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"loftloader_page_shortcode":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-15746","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/pages\/15746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/comments?post=15746"}],"version-history":[{"count":31,"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/pages\/15746\/revisions"}],"predecessor-version":[{"id":21257,"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/pages\/15746\/revisions\/21257"}],"wp:attachment":[{"href":"https:\/\/institutosanmiguelpiura.edu.pe\/home\/wp-json\/wp\/v2\/media?parent=15746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}